How does the process work?
We’ll gather more info about your business, prep a marketing strategy and create an account for you on our clients’ platform. Then we’ll create or re-style your social media accounts and get started. We usually launch your new campaign within 14 days, although it may take a little longer depending on workloads.
Is there a contract that locks me in?
No, we offer you the freedom to pay month-to-month. We collect the payment for the month ahead in advance, you can decide whether or not to renew at the end of each month.
Will I be able to check what you are planning to publish on my social media?
Yes! We will plan your marketing strategy with you and we will send you a weekly preview of the content that will be posted on your accounts.
What if I wanted to post by myself?
You are definitely welcome to do so, the more content we have the better. You will always have access and full control over all your accounts.
Content Creation – Video and Photography
How does the process work?
We are going to arrange a call or meeting to discuss what you would like to achieve and we will prepare a proposal for you. As soon as the proposal has been accepted we will organise your shooting accordingly. Once our crew has finished to create your chosen contents we will send you a preview via an online link. During this stage you have the chance to give us a feedback and ask for amendments. Once completed your contents will be delivered to you via secure online transfer.
What are the payment terms?
The payment term is a deposit payment of 30% upfront and a balance payment payable upon completion.
Are there any hidden costs?
No, our initial proposal will be as detailed as possible so you know what exactly you are paying for. Additional services can be purchased during the production process.
How many rounds of amendments are included?
All our packages come with one round of amendments included.
How long does it take to have everything ready?
It depends on the nature of your project. A simple promotional video for social media could be filmed and edited in a couple of days, while an animated explainer video could take more than a week. An estimated delivery date will be included in the initial proposal.
Would you be able to integrate our self-shot footage?
Sure. Whether you want us to integrate your clips into our promo or use your pictures on social media we always welcome your input. However sometimes low resolution footage or mismatched specs could prevent us from doing so.
Do you have other questions that are not included in our FAQ?
Check out the Terms and Conditions of the service. If the answer you are looking for isn’t there feel free to email our team (hello@blackholeagency.com) or send a message in our live chat.